Finding the right people for your project is what we’re good at. Very good at.
Thank you so much Tracey and the team at THN for always going over and above to not only recruit great respondents who are on spec and high contributors in the focus groups, but also help us pressure test our pre-tasks by actually completing the tasks yourselves by going to the store and taking pictures – we are so grateful!
Again thanks for all your effort on the job – it was fantastic to work with you and your team… looking forward to the next one!
A huge thank you for all your help with the groups. Awesome job on the recruitment (particularly in Brisbane where we had a great creative bunch of brains!) All managed effortlessly by yourselves – and making our lives immensely easier.
I was very happy with how things went for this project. Tracey did a great job! This recruit was a bit out of the ordinary and it was handled really well. Tracey was also really great at keeping on top of the respondents throughout the running of the online community, we had a 100% completion rate which is fantastic. No complaints with how it went, would definitely use THN again!
I look forward to working with you again soon - you always make things nice and easy for me. It's wonderful passing things to you and feeling assured everything will be done to the correct specs.
I have to say, I worked with many recruitment companies in different states & regions, in terms of the level of quality and consistency, THN is the best by far! Well done!
This project ran like clockwork and I really appreciated all the effort that went in to finding the right respondents and quickly responding to changes as they popped up. Also, thanks too for proactive communication throughout the project. The Human Network team always make me feel in the loop and up-to-date with where things are at. Love your work!
I just wanted to say what a delight it has been to work with you on this project. You have been nothing short of fabulous. Every step of the way you have been there, followed up and sorted it out. Thank you, thank you, thank you!
Thanks for everything, we couldn’t have done it without you, you guys provided more than quarter of the sample from amongst 10 different suppliers!
Overall, it was great working with THN and I really appreciated the effort and consideration that went in to recruit the right participants for our project.
Kathryn did a great job taking the brief and filling the groups without any issue. She also did a great job collecting the homework and sending it to me in a nice organised format and provided frequent and clear updates which is much appreciated.
Tracey has really represented everything we look for from recruiters. She has been completely fabulous in checking on how things are going and working with us to find solutions whenever anything arises
The online communities were buzzing and it has been hard to choose respondents for the next research stage... since they have all been so good!
Excellent people in terms of respondents being on spec even to the segment level, being talkative and friendly, doing pre-work, and letting us into their homes. So massive thank you there. It really contributed to the success of the project!
Last night's group was outstanding. The clients (all 6 of them!) were very impressed with the variety of people and how articulate and on task they were.
The respondents were fantastic last night, thank you so much! Everyone at BrandHook is raving about what a fabulous job you have been doing for us!
All went really well as usual thanks – clients were very happy with the ‘spot on’ participants!
All the work prior to Christmas went really well. As always the team were highly organised and were a pleasure to work with. The recruit was excellent even when it was so close to Christmas. Thanks again to the team, I always know the project is safe hands with them!
We are so happy with the amazing job Jacqui and Claire did recruiting so many groups, to such a high standard! We really appreciate you keeping us updated throughout the process, and for always striving for great participants, we really do notice the difference (as do our clients) and it makes our job so much easier.
A HUGE thank you for last night, some really fantastic respondents & incredibly diverse group of women. Thanks so much for making last night such a great session & our lives that bit easier.
We were very happy with the recruitment – all the respondents were on spec, happy to join in and engaged. We appreciated the speed with which you recruited the groups and the professionalism of your staff.
THN are a great team to work with, I’ve used them over a number of years now and they are my go-to partner for high quality respondents, project managers who go out of their way to make my life easier and guidance/advice on difficult consumer recruits.
I thought you did a good job of recruiting to spec in a short time-frame; and given we managed to get the vast majority of people to carry out their Pinterest boards too, we were very pleased.
Tracey has been an absolute delight to work with. I know that she's completely on top of the project through her prompt, concise & professional communication and on top just a lovely person. I can't speak highly enough.
Amazing response! I am wrapped!! And so is the client! And the host is incredibly impressed at the engagement on this project... says it is his highest ever, mind you, a very engaging subject!
The project went really well overall! I always enjoy working with you guys and think the quality of your respondents are fantastic.
We could not have been more pleased. All the respondents were great, really engaged and open in the sessions. Our client was blown away with the groups and the level of detail we were able to get. Working with Claire on this was fantastic. Such a smooth process, I was kept up to date all the way through and was made to feel confident from the start. Nothing I could improve on at all.
Super recruitment again so thanks a lot for all of your efforts. It makes my job easier when we’ve got great people to chat to. The client was very impressed with the quality too.
Thanks so much for your fantastic service - it’s always great to work with you! The panelists were really cooperative and easy to work with – I don’t think there were any dramas at all. It was a long day but I believe we have gathered some very valuable data.
Thank you! 94% recall rate, must be a new world's record!
It was very successful indeed in no small part due to your amazing recruitment. 100% amazing.
16 July 2018
There’s fast, there’s cheap, there’s automatic and then there’s THN
Can THN automatically recruit, screen and schedule respondents in minutes? We wish but sadly no!
From the time a client contacts us to discuss a new project and request a quote and until the successful project close and final wrap up there are no fewer than 61 discrete steps required by our team. From Shelley our Operations Manager, the dedicated Project Manager, the Quality Manager and Administration staff!
THN processes to source the “spot on” target respondents who meet the specifications of each of our client projects are all streamlined and constantly reviewed. However, as well as the technology involved there is a lot of very necessary human interaction required to achieve the best possible results for our clients. One of our respondents who recently took part in a project provided feedback of her recruitment experience to the Project Manager:
“You really strike the perfect balance between being professional as well as friendly, establishing a genuine rapport with people”
These 61 steps to successful project recruitment are incorporated into 4 major stages for every project:
Project quote and commission – 12 steps
Screener script and launch – 12 steps
Recruitment and client liaison – 24 steps
Project wrap up and system update – 12 steps
So, while our project turnaround time is always in tune with client deadlines, each one of these necessary steps represents the value we add and guarantees the result that the client expects to receive when they trust us with their valued project. And no this can’t be achieved in minutes!