Q. What are THN terms of trade?
Before starting a project it is the policy of The Human Network that the following terms and conditions are understood and agreed to by the client:
At the conclusion of The Human Network services for the project an invoice for the agreed fee will be emailed to the client. Payment is required within 30 days unless other arrangements have been made
When The Human Network are managing a consumer incentive to be paid either at CLT sessions or at the completion of an iHUT project, an invoice for the incentive will be sent to the client at the commencement of recruitment.
When The Human Network are conducting fieldwork involving booking venues, equipment and staff for large quantitative projects, an invoice will be issued to the client for 50% of the project fee at the commissioning of the project.
The quotation submitted by The Human Network is based on the client’s project specifications received to that date.
The quotation is valid for 30 days from the date of presentation. Any alterations to the client project specifications or any unforeseen recruitment difficulties may require additional costs/revision of the quote.
The project will be activated by The Human Network only upon receipt of the client’s signed acceptance of costs, incentives and conditions.
If written cancellation or postponement of a project, group or in depth interview occurs at the request of the client after approval of the project, then the client will be responsible for any costs (including venue hire) incurred by The Human Network up to that time.
If a group or in depth interview is cancelled less than 48 hours before commencement then the client is responsible for payment of up to 50% of the incentive to the respondents affected and The Human Network administration costs.
If a group or In depth interview is cancelled less than 4 hours prior to the start time then the client is responsible for paying the affected respondents the total incentive payment and The Human Network administration costs, venue, equipment hire and other costs associated with the project.
All respondent details including telephone numbers and email addresses remain the property of The Human Network and may not be used by the client for any purpose other than the contracted project. The respondent may not be contacted for any future purpose without the written permission of The Human Network.
The Human Network accepts no liability for respondent show rates caused by transport, weather problems or any other circumstances attributed to ‘an act of God’.
Realtime Research is a division of The Human Network ACN 625 846 460. The Human Network is a wholly owned
Australian company established in 1999 to primarily conduct market research
recruitment on behalf of its clients, and to provide an internet based
capability to host questionnaires.
The Human Network is a member of AMSRO and respects and upholds your
rights under the Australian Privacy Principles contained in the Privacy Act
The Human Network also adheres to the Privacy Market and Social Research
Code 2014 and the AMSRS Code of Professional Behaviour.
For more information
about the Privacy Act, the Australian Privacy Principles and the Code click
personal information of yours we hold, how we collect it, what we do with it,
who we will disclose it to
you can access the personal information we hold about you and how to change
inaccurate personal information
to opt out of receiving communications from us
to inquire or complain about The Human Network and its application of the
Australian Privacy Principles
as part of the Privacy section.
What personal information about you does The Human Network collect and hold?
The information The Human Network collects at registration will include:
your first and last name, contact phone numbers, email address and residential
For the purposes of identifying the correct participant and in order to
participate in Market and Social Research, it is not possible to remain
anonymous or to be identified by a pseudonym.
This is also not possible when we receive your contact details from a
third party or where the research data itself may potentially allow for
(b) Screening / Recruitment:
Depending on the nature of the research we are recruiting for, we may
also collect sensitive information from you, including political opinion or
health information etc. Sensitive information will only be collected with your
prior consent and only if it is directly related to, or reasonably necessary
for, the research being conducted by our client.
How does The Human Network collect and hold your personal
The Human Network will generally collect your personal information directly
from you in the course of you registering with Realtime Research and when participating
in our screening questionnaires. However, we may also from time to time collect
personal information about you from third parties, such as organisations that
provide lists of potential candidates for research. If so, we will inform you as soon as practicable
of this collection and the circumstances of this collection.
What are the purposes for which The Human Network uses, handles and discloses your personal
We will only use and disclose your personal information for the purpose
We will not use or disclose your
personally identifiable information for the purpose of advertising, promotions
or direct marketing activities. If you
declined to participate in our client’s research, we may use your personal
information to re-contact you for a research purpose if we have valid reasons
to believe a genuine research concern warrants such re-contact. If you have participated in our client’s research,
you will only be re-contacted by them if you have given your permission.
Who will The Human Network disclose your personal information to?
We will not disclose any personally identifiable research information we
collect from you unless we have your express prior consent and will only report
the information you provide to our client. We will not disclose any personal
information or personally identifiable research information to a third party
for a purpose other than conducting our client’s research unless we have your
express prior consent or are required to do so by an Australian law or
In the course of conducting our client’s research we may rely on third
party service providers to host or store the data we collect who are located
overseas. In most cases, this survey data and research information will not be
personally identifiable. We will also take reasonable steps to ensure any
service providers (and their employees and contractors) comply with the Privacy
have the ability to enforce those rights.
You have the right to request access to any personal information we hold about
you. You can request this information by contacting the Privacy Officer at the
details listed below. Where we hold information that you are entitled to
access, we will respond to your request in a reasonable time and endeavour to
provide you with a suitable range of choices as to how access is provided (eg,
emailing or mailing it to you). A fee may be charged to cover the cost of
retrieval. However this fee will not be excessive and will only apply to the
facilitation of your request.
If at any time you believe that personal information (registration
information) we hold about you is incorrect, incomplete or inaccurate, you are
able to amend this by accessing our website using your unique PIN number to do
this. You may request amendment of it
and we will either amend the information or make a record of your comment, as
we think appropriate.
Questions and complaints
have at any time failed to keep one of our commitments to you to handle your
personal information in the manner required by the Privacy Act, the APPs or the
Code, then we ask that you contact us immediately using the following contact
Privacy Officer: firstname.lastname@example.org
We will respond and advise whether we agree
with your complaint or not. If we do not
agree, we will provide reasons. If we do
agree, we will advise what (if any) action we consider it appropriate to take
in response. If you are still not
satisfied after having contacted us and given us a reasonable time to respond,
then we suggest that you contact the Office of the Australian Information
Phone: 1300 363
992 (local call cost, but calls from mobile and pay phones may incur higher
charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749
TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no
TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English
or English is your second language and you need assistance and ask for the
Office of the Australian Information Commissioner)
Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
Realtime Research (The Human Network) Website
When visiting Realtime Research’s web site, the site server makes a record of
the visit and logs the following information for statistical and administrative
the user’s server
address – to consider the users who use the site regularly and tailor the site
to their interests and requirements;
the date and time of the
visit to the site – this is important for identifying the website’s busy times
and ensuring maintenance on the site is conducted outside these periods;
pages accessed and
documents downloaded – this indicates to The Human Network which pages or
documents are most important to users and also helps identify important
information that may be difficult to find;
duration of the visit –
this indicates to us how interesting and informative The Realtime Research site
is to candidates; the type of browser used – this is important for browser
In order to optimize the
Realtime Research web site and better understand it’s usage, we collect the
visiting domain name or IP address, Computer Operating System, Browser Type and
A cookie is a piece of information that an Internet web site sends to
your browser when you access information at that site. Cookies are either
stored in memory (session cookies) or placed on your hard disk (persistent
cookies). The Realtime Research web site does not use persistent cookies. Upon
closing your browser the session cookie set by this web site is destroyed and
no Personal Information is maintained which might identify you should you visit
our web site at a later date.
destruction of Personal Information
The Human Network will destroy or de-identify your personal information
as soon as practicable once it is no longer needed for the purpose for our client’s
research purposes. However, we may in certain circumstances be required by law
to retain your personal information after the research has been completed. In
this case your personal information will continue to be protected in accordance
with this Policy. If we destroy personal information we will do so by taking
reasonable steps and using up-to-date techniques and processes.
Security of Information
The Human Network will take reasonable steps to protect your personally
identifiable information as you transmit your information from your computer to
our website and to protect such information from loss, misuse, and unauthorised
access, use, modification, disclosure, alteration, or destruction.
However, you should keep in mind that the transmission of information
over the Internet is not completely secure or error-free. In particular, e-mail
sent to or from this website may not be secure, and you should therefore take
special care in deciding what information you send to us via e-mail.
In this policy "personal information" has the same meaning as under
the Privacy Act.
This policy is effective from 12 March 2014. We may change this policy
times, it is not legally binding on The Human Network in any way. From time to
time we may regard it as necessary or desirable to act outside the policy. The Human Network may do so, subject only to
any other applicable contractual rights you have and any statutory rights you
have under the Privacy Act or other applicable legislation.