We’re a people business.

Finding the right people for your project is what we’re good at. Very good at.

Excellent people in terms of respondents being on spec even to the segment level, being talkative and friendly, doing pre-work, and letting us into their homes. So massive thank you there. It really contributed to the success of the project!

Carina Serreze, Fiftyfive5

It was very successful indeed —in no small part due to your amazing recruitment. 100% amazing.

Rigas Harbilas, The Practice

I look forward to working with you again soon - you always make things nice and easy for me. It's wonderful passing things to you and feeling assured everything will be done to the correct specs.

Janice Armstrong, Colmar Brunton NZ

I was very happy with how things went for this project. Tracey did a great job! This recruit was a bit out of the ordinary and it was handled really well. Tracey was also really great at keeping on top of the respondents throughout the running of the online community, we had a 100% completion rate which is fantastic. No complaints with how it went, would definitely use THN again!

Ellie Burton, Ruby Cha Cha

I thought you did a good job of recruiting to spec in a short time-frame; and given we managed to get the vast majority of people to carry out their Pinterest boards too, we were very pleased.

Ergo Strategy, Ed Elias

Thank you! 94% recall rate, must be a new world's record!

Jodi, Ipsos

Amazing response! I am wrapped!! And so is the client! And the host is incredibly impressed at the engagement on this project... says it is his highest ever, mind you, a very engaging subject!

Gabrielle Zerafa, Nielsen

The online communities were buzzing and it has been hard to choose respondents for the next research stage... since they have all been so good!

Belinda Heath, Real Ethnography

This project ran like clockwork and I really appreciated all the effort that went in to finding the right respondents and quickly responding to changes as they popped up. Also, thanks too for proactive communication throughout the project. The Human Network team always make me feel in the loop and up-to-date with where things are at. Love your work!

Bryony Ranford, brandtonic

Tracey has been an absolute delight to work with. I know that she's completely on top of the project through her prompt, concise & professional communication and on top just a lovely person. I can't speak highly enough.

Kate McQuilkin, Immerse Strategy

We were very happy with the recruitment – all the respondents were on spec, happy to join in and engaged. We appreciated the speed with which you recruited the groups and the professionalism of your staff.

Sara-Lee Been, Fifth Dimension

The project went really well overall! I always enjoy working with you guys and think the quality of your respondents are fantastic.

Steph Karayannis, Fiftyfive5

I have to say, I worked with many recruitment companies in different states & regions, in terms of the level of quality and consistency, THN is the best by far! Well done!

Isabel Zhang, Nielsen

Super recruitment again so thanks a lot for all of your efforts. It makes my job easier when we’ve got great people to chat to. The client was very impressed with the quality too.

Claire Martin, Added Value, Shanghai

The respondents were fantastic last night, thank you so much! Everyone at BrandHook is raving about what a fabulous job you have been doing for us!

Sarah Bugden, BrandHook

THN are a great team to work with, I’ve used them over a number of years now and they are my go-to partner for high quality respondents, project managers who go out of their way to make my life easier and guidance/advice on difficult consumer recruits.

Hannah Krijnen, Fiftyfive5

All went really well as usual thanks – clients were very happy with the ‘spot on’ participants!

Lana Bruskina, FiftyFive5

Kathryn did a great job taking the brief and filling the groups without any issue. She also did a great job collecting the homework and sending it to me in a nice organised format and provided frequent and clear updates which is much appreciated.

Lauren Gibbs, FiftyFive5

Thank you so much Tracey and the team at THN for always going over and above to not only recruit great respondents who are on spec and high contributors in the focus groups, but also help us pressure test our pre-tasks by actually completing the tasks yourselves by going to the store and taking pictures – we are so grateful!

Kim Braganza, Kantar Added Value

Thanks so much for your fantastic service - it’s always great to work with you! The panelists were really cooperative and easy to work with – I don’t think there were any dramas at all. It was a long day but I believe we have gathered some very valuable data.

David Harris, Sanitarium

Overall, it was great working with THN and I really appreciated the effort and consideration that went in to recruit the right participants for our project.

Emily Jones, Principals

I just wanted to say what a delight it has been to work with you on this project. You have been nothing short of fabulous. Every step of the way you have been there, followed up and sorted it out. Thank you, thank you, thank you!

Vivian Rowden, Through The Looking Glass

A huge thank you for all your help with the groups. Awesome job on the recruitment (particularly in Brisbane where we had a great creative bunch of brains!) All managed effortlessly by yourselves – and making our lives immensely easier.

Katie Lucas, Fiftyfive5

Tracey has really represented everything we look for from recruiters. She has been completely fabulous in checking on how things are going and working with us to find solutions whenever anything arises

Hannah Krijnen, Fiftyfive5

Again thanks for all your effort on the job – it was fantastic to work with you and your team… looking forward to the next one!

Ben White, Ruby Cha Cha

Thanks for everything, we couldn’t have done it without you, you guys provided more than quarter of the sample from amongst 10 different suppliers!

Soo Bahk, ADP Group

We could not have been more pleased. All the respondents were great, really engaged and open in the sessions. Our client was blown away with the groups and the level of detail we were able to get. Working with Claire on this was fantastic. Such a smooth process, I was kept up to date all the way through and was made to feel confident from the start. Nothing I could improve on at all.

Q. What is the THN difference?

Using our high-technology web-based recruitment process, The Human Network is able to take recruitment to a level far beyond that of traditional telephone recruiters. We use customised software and technology to provide the level of service required to meet increasingly complex client specifications and deadlines. Our extensive, centrally-managed national database provides respondents for a wide range of market research projects around Australia and is continually refreshed and updated, guaranteeing that we source the very best candidates for your project.

Q. What is the THN benefit to clients?

You deal with one company and one Project Manager from start to finish

Recruitment for every project is handled entirely at one central point, with one Project Manager who liaises with you at every stage and keeping you informed of project progression.

Fast, cost effective and quality recruitment

Unlike traditional telephone recruitment, our internet-based recruitment system allows us to instantly contact hundreds of thousands of people across Australia, allowing us to find the people you need for your project, no matter how specific your requirements. All eligible respondents are also rescreened and reconfirmed by telephone which ensures our panellist completion rates are consistently high.

Complete project integrity

We create a unique screener for all projects to ensure respondent information is current and ensure our recruitment process is 100% consistent for every respondent, eliminating any possible interviewer 'bias' or screening 'shortcuts' to meet quotas.

Consumer feedback

A complete set of screening responses for each respondent is available to the client as is 'real time' viewing of responses once an email screener has been issued.

Q. How do you initiate a project with THN?

Simply contact our Operations Manager Shelley Russell on 02 4302 0397 with your project specifications. Our quotations are valid for 30 days and are based on your specific requirements. Once you have accepted the quote we will appoint a Project Manager and script a web-based recruitment questionnaire available for your approval if required. Throughout the recruitment process the Project Manager will regularly liaise with the client and manage any issues that may arise.

Q. Who are THN respondents?

The Human Network database has an extensive membership who registers and updates their details via the associated website: www.realtimeresearch.com.au

Respondents register and 'double opt in' from a wide range of sources including referrals from existing members, search engine locators, community sites, and social media.

Our database is continually monitored and refreshed with an average of 50 new registrations received each day. We do not purchase lists from other organisations or list brokers and all member details are kept in a secure encrypted format.

Our customised database management system allows us to track all project and respondent activity including panellist history and frequency of participation.

Q. How does THN recruitment work?

For each project, we produce a web-based screening questionnaire according to client specifications.

Respondents receive an email from The Human Network inviting them to participate by clicking on a once-only link directing them to the screening questionnaire. All responses are validated against the client's specification.

Eligible respondents are then contacted twice: first by SMS, telephone and email and then reconfirmed. All respondents are emailed with all relevant venue details, maps, session times and details of any 'pre task' requirements.

Prior to the group or interview, a well defined process of reminding and confirming attendance is carried out ensuring the best possible attendance.

Q. What fieldwork services are offered by THN?

We are able to help you with:

Organising and booking venues, catering requirements, specialist staff and equipment.

Large and small projects involving taste testing, concept testing and product evaluation in major cities across Australia.

Organising the specific logistics and implementing protocols required for field sessions involving a wide range of food and beverage products.

Managing in-home product placement.

Scripting, hosting and managing completion of client questionnaires for online surveys at CLT or IHUT.

Providing laptop computers at CLT sessions for consumer face-to-face data entry via wireless connection.

And lots more! Simply tell us what you need!

Q. What are THN terms of trade?

Before starting a project it is the policy of The Human Network Pty Ltd that the following terms and conditions are understood and agreed to by the client:

At the conclusion of The Human Network services for the project an invoice for the agreed fee will be emailed to the client. Payment is required within 30 days unless other arrangements have been made

When The Human Network are managing a consumer incentive to be paid either at CLT sessions or at the completion of an IHUT project, an invoice for the incentive will be sent to the client at the commencement of recruitment.

When The Human Network are conducting fieldwork involving booking venues, equipment and staff for large quantitative projects, an invoice will be issued to the client for 50% of the project fee at the commissioning of the project.

The quotation submitted by The Human Network is based on the client’s project specifications received to that date.

The quotation is valid for 30 days from the date of presentation. Any alterations to the client project specifications or any unforeseen recruitment difficulties may require additional costs/revision of the quote.

The project will be activated by The Human Network only upon receipt of the client’s signed acceptance of costs, incentives and conditions.

If written cancellation or postponement of a project, group or in depth interview occurs at the request of the client after approval of the project, then the client will be responsible for any costs (including venue hire) incurred by The Human Network up to that time.

If a group or in depth interview is cancelled less than 48 hours before commencement then the client is responsible for payment of up to 50% of the incentive to the respondents affected and The Human Network administration costs.

If a group or In depth interview is cancelled less than 4 hours prior to the start time then the client is responsible for paying the affected respondents the total incentive payment and The Human Network administration costs, venue, equipment hire and other costs associated with the project.

All respondent details including telephone numbers and email addresses remain the property of The Human Network and may not be used by the client for any purpose other than the contracted project. The respondent may not be contacted for any future purpose without the written permission of The Human Network.

The Human Network accepts no liability for respondent show rates caused by transport, weather problems or any other circumstances attributed to ‘an act of God’.

Q. THN’s Privacy Policy

Introduction

Realtime Research is a division of The Human Network Pty Ltd ACN 087 955 753. The Human Network is a wholly owned Australian company registered in 1999 to primarily conduct market research recruitment on behalf of its clients, and to provide an internet based capability to host questionnaires.

The Human Network is a member of AMSRO and respects and upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988.

The Human Network also adheres to the Privacy Market and Social Research Code 2014 and the AMSRS Code of Professional Behaviour.

For more information about the Privacy Act, the Australian Privacy Principles and the Code click here:

http://www.amsro.com.au/member-services/privacy/privacy-market-and-social-research-code-2014

This Privacy Policy for The Human Network lets you know:

. what personal information of yours we hold, how we collect it, what we do with it, who we will disclose it to

. how you can access the personal information we hold about you and how to change inaccurate personal information

. how to opt out of receiving communications from us

. how to inquire or complain about The Human Network and its application of the Australian Privacy Principles

We make our Privacy Policy easily accessible and available on our website as part of the Privacy section.

What personal information about you does The Human Network collect and hold?

(a) Registration:

The information The Human Network collects at registration will include: your first and last name, contact phone numbers, email address and residential suburb.

For the purposes of identifying the correct participant and in order to participate in Market and Social Research, it is not possible to remain anonymous or to be identified by a pseudonym. This is also not possible when we receive your contact details from a third party or where the research data itself may potentially allow for identification.

(b) Screening / Recruitment:

Depending on the nature of the research we are recruiting for, we may also collect sensitive information from you, including political opinion or health information etc. Sensitive information will only be collected with your prior consent and only if it is directly related to, or reasonably necessary for, the research being conducted by our client.

How does The Human Network collect and hold your personal information?
The Human Network will generally collect your personal information directly from you in the course of you registering with Realtime Research and when participating in our screening questionnaires. However, we may also from time to time collect personal information about you from third parties, such as organisations that provide lists of potential candidates for research. If so, we will inform you as soon as practicable of this collection and the circumstances of this collection.

What are the purposes for which The Human Network uses, handles and discloses your personal information?

We will only use and disclose your personal information for the purpose of conducting our clients’ research and in accordance with this Privacy Policy. We will not use or disclose your personally identifiable information for the purpose of advertising, promotions or direct marketing activities. If you declined to participate in our client’s research, we may use your personal information to re-contact you for a research purpose if we have valid reasons to believe a genuine research concern warrants such re-contact. If you have participated in our client’s research, you will only be re-contacted by them if you have given your permission.

Who will The Human Network disclose your personal information to?
We will not disclose any personally identifiable research information we collect from you unless we have your express prior consent and will only report the information you provide to our client. We will not disclose any personal information or personally identifiable research information to a third party for a purpose other than conducting our client’s research unless we have your express prior consent or are required to do so by an Australian law or court/tribunal order.

In the course of conducting our client’s research we may rely on third party service providers to host or store the data we collect who are located overseas. In most cases, this survey data and research information will not be personally identifiable. We will also take reasonable steps to ensure any service providers (and their employees and contractors) comply with the Privacy Act and this Privacy Policy and/or are subject to similar privacy laws and you have the ability to enforce those rights.

Openness
You have the right to request access to any personal information we hold about you. You can request this information by contacting the Privacy Officer at the details listed below. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and endeavour to provide you with a suitable range of choices as to how access is provided (eg, emailing or mailing it to you). A fee may be charged to cover the cost of retrieval. However this fee will not be excessive and will only apply to the facilitation of your request.

If at any time you believe that personal information (registration information) we hold about you is incorrect, incomplete or inaccurate, you are able to amend this by accessing our website using your unique PIN number to do this. You may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.

Questions and complaints
If you have any questions about this Privacy Policy or believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, the APPs or the Code, then we ask that you contact us immediately using the following contact details:

Privacy Officer: sue@thn.com.au

We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:

Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749
TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)

Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
Email: enquiries@oaic.gov.au

Realtime Research (The Human Network) Website
When visiting Realtime Research’s web site, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:

· the user’s server address – to consider the users who use the site regularly and tailor the site to their interests and requirements;

· the date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on the site is conducted outside these periods;

· pages accessed and documents downloaded – this indicates to The Human Network which pages or documents are most important to users and also helps identify important information that may be difficult to find;

· duration of the visit – this indicates to us how interesting and informative The Realtime Research site is to candidates; the type of browser used – this is important for browser specific coding

· In order to optimize the Realtime Research web site and better understand it’s usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen Resolution

A cookie is a piece of information that an Internet web site sends to your browser when you access information at that site. Cookies are either stored in memory (session cookies) or placed on your hard disk (persistent cookies). The Realtime Research web site does not use persistent cookies. Upon closing your browser the session cookie set by this web site is destroyed and no Personal Information is maintained which might identify you should you visit our web site at a later date.

Retention and destruction of Personal Information

The Human Network will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for our client’s research purposes. However, we may in certain circumstances be required by law to retain your personal information after the research has been completed. In this case your personal information will continue to be protected in accordance with this Policy. If we destroy personal information we will do so by taking reasonable steps and using up-to-date techniques and processes.

Security of Information

The Human Network will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction.

However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

Miscellaneous
In this policy "personal information" has the same meaning as under the Privacy Act.

This policy is effective from 12 March 2014. We may change this policy from time to time. Although we intend to observe this Privacy Policy at all times, it is not legally binding on The Human Network in any way. From time to time we may regard it as necessary or desirable to act outside the policy. The Human Network may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other applicable legislation.

NCSI
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