We’re a people business.

Finding the right people for your project is what we’re good at. Very good at.

I was very happy with how things went for this project. Tracey did a great job! This recruit was a bit out of the ordinary and it was handled really well. Tracey was also really great at keeping on top of the respondents throughout the running of the online community, we had a 100% completion rate which is fantastic. No complaints with how it went, would definitely use THN again!

Ellie Burton, Ruby Cha Cha

Excellent people in terms of respondents being on spec even to the segment level, being talkative and friendly, doing pre-work, and letting us into their homes. So massive thank you there. It really contributed to the success of the project!

Carina Serreze, Fiftyfive5

THN are a great team to work with, I’ve used them over a number of years now and they are my go-to partner for high quality respondents, project managers who go out of their way to make my life easier and guidance/advice on difficult consumer recruits.

Hannah Krijnen, Fiftyfive5

This project ran like clockwork and I really appreciated all the effort that went in to finding the right respondents and quickly responding to changes as they popped up. Also, thanks too for proactive communication throughout the project. The Human Network team always make me feel in the loop and up-to-date with where things are at. Love your work!

Bryony Ranford, brandtonic

Again thanks for all your effort on the job – it was fantastic to work with you and your team… looking forward to the next one!

Ben White, Ruby Cha Cha

Amazing response! I am wrapped!! And so is the client! And the host is incredibly impressed at the engagement on this project... says it is his highest ever, mind you, a very engaging subject!

Gabrielle Zerafa, Nielsen

Thanks for everything, we couldn’t have done it without you, you guys provided more than quarter of the sample from amongst 10 different suppliers!

Soo Bahk, ADP Group

I thought you did a good job of recruiting to spec in a short time-frame; and given we managed to get the vast majority of people to carry out their Pinterest boards too, we were very pleased.

Ergo Strategy, Ed Elias

Thanks so much for your fantastic service - it’s always great to work with you! The panelists were really cooperative and easy to work with – I don’t think there were any dramas at all. It was a long day but I believe we have gathered some very valuable data.

David Harris, Sanitarium

The online communities were buzzing and it has been hard to choose respondents for the next research stage... since they have all been so good!

Belinda Heath, Real Ethnography

The respondents were fantastic last night, thank you so much! Everyone at BrandHook is raving about what a fabulous job you have been doing for us!

Sarah Bugden, BrandHook

We were very happy with the recruitment – all the respondents were on spec, happy to join in and engaged. We appreciated the speed with which you recruited the groups and the professionalism of your staff.

Sara-Lee Been, Fifth Dimension

I have to say, I worked with many recruitment companies in different states & regions, in terms of the level of quality and consistency, THN is the best by far! Well done!

Isabel Zhang, Nielsen

The project went really well overall! I always enjoy working with you guys and think the quality of your respondents are fantastic.

Steph Karayannis, Fiftyfive5

Tracey has really represented everything we look for from recruiters. She has been completely fabulous in checking on how things are going and working with us to find solutions whenever anything arises

Hannah Krijnen, Fiftyfive5

Super recruitment again so thanks a lot for all of your efforts. It makes my job easier when we’ve got great people to chat to. The client was very impressed with the quality too.

Claire Martin, Added Value, Shanghai

All went really well as usual thanks – clients were very happy with the ‘spot on’ participants!

Lana Bruskina, FiftyFive5

Kathryn did a great job taking the brief and filling the groups without any issue. She also did a great job collecting the homework and sending it to me in a nice organised format and provided frequent and clear updates which is much appreciated.

Lauren Gibbs, FiftyFive5

Thank you so much Tracey and the team at THN for always going over and above to not only recruit great respondents who are on spec and high contributors in the focus groups, but also help us pressure test our pre-tasks by actually completing the tasks yourselves by going to the store and taking pictures – we are so grateful!

Kim Braganza, Kantar Added Value

Overall, it was great working with THN and I really appreciated the effort and consideration that went in to recruit the right participants for our project.

Emily Jones, Principals

It was very successful indeed —in no small part due to your amazing recruitment. 100% amazing.

Rigas Harbilas, The Practice

We could not have been more pleased. All the respondents were great, really engaged and open in the sessions. Our client was blown away with the groups and the level of detail we were able to get. Working with Claire on this was fantastic. Such a smooth process, I was kept up to date all the way through and was made to feel confident from the start. Nothing I could improve on at all.

Bethan Hockey, Kantar Added Value

Thank you! 94% recall rate, must be a new world's record!

Jodi, Ipsos

I look forward to working with you again soon - you always make things nice and easy for me. It's wonderful passing things to you and feeling assured everything will be done to the correct specs.

Janice Armstrong, Colmar Brunton NZ

I just wanted to say what a delight it has been to work with you on this project. You have been nothing short of fabulous. Every step of the way you have been there, followed up and sorted it out. Thank you, thank you, thank you!

Vivian Rowden, Through The Looking Glass

Tracey has been an absolute delight to work with. I know that she's completely on top of the project through her prompt, concise & professional communication and on top just a lovely person. I can't speak highly enough.

Kate McQuilkin, Immerse Strategy

A huge thank you for all your help with the groups. Awesome job on the recruitment (particularly in Brisbane where we had a great creative bunch of brains!) All managed effortlessly by yourselves – and making our lives immensely easier.

12 September 2017

What is quality?


Quality is about meeting the needs and expectations of customer

Every June we have 3 regular challenges here at THN

  • It is the depth of winter, the days are cold, daylight hours are shortest and we leave the office in the dark!
  • It is the end of financial year and we are usually manically busy
  • We have our annual audit for ISO 20252:12

Of these “challenges” the annual audit is the easiest to deal with!

Back in 2009 THN was one of the very first agencies in Australia to be awarded the ISO 20252 accreditation and since then have successfully passed the annual audit. We are proud of our great track record and the working relationship it has had with the auditors over the years.

When we receive notification of our audit date we don’t go into panic mode and the stress level doesn’t rise. We have a very comprehensive set of procedures carried out on a regular basis for ensuring and maintaining the quality of our customer service, so when the yearly audit comes around everything is in place!

THN has a Quality Manager to ensure that we provide a consistent quality driven customer service to our clients, while adhering to AMSRS and AMSRO guidelines, including the Code of Professional Behaviour and The Privacy (Market and Social Research) Code.

So, What Does Quality Accreditation Mean for our Clients?

In the words of the auditor of our 2017 audit:

“Service provision, including customer focus is well implemented”.

How does THN achieve this?


  • Quality assured systems are in place to minimise risk to the client project
  • Efficiency and productivity is enhanced by well-established internal processes including an audit at the conclusion of each project
  • Client communication and feedback is a major focus at all times
  • Ongoing panel management processes support quality control of respondents
  • THN staff have a culture of professionalism, pride in their work and desire to achieve quality results for clients
  • Respondent privacy requirements are fully implemented and advised to our clients
  • New employees are all inducted into the quality system and undergo an extensive training period
  • By dealing with a quality accredited supplier it confirms our clients’ commitment to quality assured processes internationally

For any enquiries regarding the THN IS 20252 Quality Accreditation or Quality processes please contact our Quality Manager Fiona Geddes - Fiona@thn.com.au

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