We’re a people business.

Finding the right people for your project is what we’re good at. Very good at.

All went really well as usual thanks – clients were very happy with the ‘spot on’ participants!

Lana Bruskina, FiftyFive5

I have to say, I worked with many recruitment companies in different states & regions, in terms of the level of quality and consistency, THN is the best by far! Well done!

Isabel Zhang, Nielsen

A huge thank you for all your help with the groups. Awesome job on the recruitment (particularly in Brisbane where we had a great creative bunch of brains!) All managed effortlessly by yourselves – and making our lives immensely easier.

Katie Lucas, Fiftyfive5

Excellent people in terms of respondents being on spec even to the segment level, being talkative and friendly, doing pre-work, and letting us into their homes. So massive thank you there. It really contributed to the success of the project!

Carina Serreze, Fiftyfive5

I thought you did a good job of recruiting to spec in a short time-frame; and given we managed to get the vast majority of people to carry out their Pinterest boards too, we were very pleased.

Ergo Strategy, Ed Elias

Thanks so much for your fantastic service - it’s always great to work with you! The panelists were really cooperative and easy to work with – I don’t think there were any dramas at all. It was a long day but I believe we have gathered some very valuable data.

David Harris, Sanitarium

Thanks for everything, we couldn’t have done it without you, you guys provided more than quarter of the sample from amongst 10 different suppliers!

Soo Bahk, ADP Group

We were very happy with the recruitment – all the respondents were on spec, happy to join in and engaged. We appreciated the speed with which you recruited the groups and the professionalism of your staff.

Sara-Lee Been, Fifth Dimension

Tracey has really represented everything we look for from recruiters. She has been completely fabulous in checking on how things are going and working with us to find solutions whenever anything arises

Hannah Krijnen, Fiftyfive5

It was very successful indeed —in no small part due to your amazing recruitment. 100% amazing.

Rigas Harbilas, The Practice

Just wanted to say thanks for everything on this project. All the respondents were fantastic, despite a rather challenging screener and complex segments. You’ve been flexible, communicative and helpful at every step of the way and this has really reinforced everything I love about working with THN.

Steph Karayannis, Fiftyfive5

Super recruitment again so thanks a lot for all of your efforts. It makes my job easier when we’ve got great people to chat to. The client was very impressed with the quality too.

Claire Martin, Added Value, Shanghai

Thank you! 94% recall rate, must be a new world's record!

Jodi, Ipsos

I just wanted to say what a delight it has been to work with you on this project. You have been nothing short of fabulous. Every step of the way you have been there, followed up and sorted it out. Thank you, thank you, thank you!

Vivian Rowden, Through The Looking Glass

Amazing response! I am wrapped!! And so is the client! And the host is incredibly impressed at the engagement on this project... says it is his highest ever, mind you, a very engaging subject!

Gabrielle Zerafa, Nielsen

Again thanks for all your effort on the job – it was fantastic to work with you and your team… looking forward to the next one!

Ben White, Ruby Cha Cha

The online communities were buzzing and it has been hard to choose respondents for the next research stage... since they have all been so good!

Belinda Heath, Real Ethnography

THN are a great team to work with, I’ve used them over a number of years now and they are my go-to partner for high quality respondents, project managers who go out of their way to make my life easier and guidance/advice on difficult consumer recruits.

Hannah Krijnen, Fiftyfive5

I was very happy with how things went for this project. Tracey did a great job! This recruit was a bit out of the ordinary and it was handled really well. Tracey was also really great at keeping on top of the respondents throughout the running of the online community, we had a 100% completion rate which is fantastic. No complaints with how it went, would definitely use THN again!

Ellie Burton, Ruby Cha Cha

Kathryn did a great job taking the brief and filling the groups without any issue. She also did a great job collecting the homework and sending it to me in a nice organised format and provided frequent and clear updates which is much appreciated.

Lauren Gibbs, FiftyFive5

I look forward to working with you again soon - you always make things nice and easy for me. It's wonderful passing things to you and feeling assured everything will be done to the correct specs.

Janice Armstrong, Colmar Brunton NZ

We could not have been more pleased. All the respondents were great, really engaged and open in the sessions. Our client was blown away with the groups and the level of detail we were able to get. Working with Claire on this was fantastic. Such a smooth process, I was kept up to date all the way through and was made to feel confident from the start. Nothing I could improve on at all.

Bethan Hockey, Kantar Added Value

This project ran like clockwork and I really appreciated all the effort that went in to finding the right respondents and quickly responding to changes as they popped up. Also, thanks too for proactive communication throughout the project. The Human Network team always make me feel in the loop and up-to-date with where things are at. Love your work!

Bryony Ranford, brandtonic

Overall, it was great working with THN and I really appreciated the effort and consideration that went in to recruit the right participants for our project.

Emily Jones, Principals

Thank you so much Tracey and the team at THN for always going over and above to not only recruit great respondents who are on spec and high contributors in the focus groups, but also help us pressure test our pre-tasks by actually completing the tasks yourselves by going to the store and taking pictures – we are so grateful!

Kim Braganza, Kantar Added Value

The respondents were fantastic last night, thank you so much! Everyone at BrandHook is raving about what a fabulous job you have been doing for us!

29 November 2013

Anything but Standard!

So we’ve been called/emailed by an extremely apologetic member of our panel explaining the exceptionally good reason that they can no longer attend tonight’s focus group. So what does your friendly THN Project Manager do?


Actual correspondence follows:

"Hello [wonderful new client]

There has been one cancellation and replacement for tonight’s group. Also, there’s been a cancellation and replacement for one of the groups on Tuesday night.

Attached are the revised screening responses with the new additions highlighted.

I hope the groups go well tonight!

Kind Regards

[Very efficient THN team member]"


Response from [wonderful new client]:

"Hi [Very Efficient THN Team Member],

Just to let you know the two groups last night ran well – we had full attendance, all were on spec and were nice bunches of people – so an impressive start for our first time working with you guys!"

[rest of correspondence deleted because we’re already blushing]


That’s right – not only do we recruit on spec and nice people for your projects, we also keep you fully up-to-date with any changes that may occur by providing the very latest screening responses to you ASAP as part of our standard service. And if you happen to be holding your research at group rooms, your Project Manager will call the rooms 5 minutes prior to ensure everyone’s arrived on time (and we’ll chase them if they haven’t!) – so you’re never out of the loop!

A full set of screening responses is just one of the many ‘extras’ that we provide as standard, so if you’d like to know what else we offer as standard that others may not, please don’t hesitate to get in touch with me.

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